General information

• For buying, you can visit us if you want, and see the goods first. When you buy via long distance, we want to give you the same possibilties to check the goods, as when buying in a shop. This means you can return the goods when you are not satisfied after receival.

Conditions for sending back goods

• The goods are send back unused, in original packaging,  within 7 days after you receive the package.
• For international orders we pay you back the purchase price of the goods, not the shipment costs.
• We receive the goods + package in the same fine condition as you received it.
• For posting, you use the same packaging quality as we do.

Some restrictions for electronic parts and replacement parts

• Normally, the use period of electron tubes starts with the moment you plug them in your amplifier. This is because these are replacement parts. We offer you to test the tubes in your amplifier for a short functional test, at the moment you receive them. When not satisfied, you can return them for credit within 7 days. So you should not test the tubes for 7 days, or burn them in, etc.
• For a return, tubes and boxes must show no signs of use, and test values must be unchanged.
• So you have 7 days time to decide if you want to keep the tubes or not, but not 7 days to run them 7x24 hours. Note, most Russian tubes have a pink colored stamp saying "otk" somewhere on the side. This is a use indicator. When you run the tubes too long, the pink color will get dark. If this is the case, you can not send them back any more. This will not happen when you do only a short test on them.

What can not be returned for credit

• All products of which we can not confirm the unused condition any more.
• Wires that we have cut off the rol for you.
• Anything that is made on customer specification.